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- Email template configuration
- General
- Preferences
- Task Plan Contribution
- Task Plan Execution
- Task Plan Management
- Unknown Courses
When the option “Manage Execution at Session Level” is selected in the Task Plan Execution, which session will be assigned to the learner if an event has many sessions?
All of them!
If the sessions are completed within the execution phase of the task, they all will be displayed in the execution tab attached to the user and the total cost displayed will be the sum of the cost of the sessions.
When creating an unknown course, how to define the training cost (numeric field) as required and must be more than zero.
You can define the training cost as required by setting it at Preferences > Task Plan Global Configurations > Manage Unknown Courses fields. Doing so will automatically force the price to be higher than zero when creating Uknown Courses.
For a plan we want all members of a specific group to be able to adjust any training needs in their segment (add/remove/change status), how to configure the plan?
Two options are possible. Let us consider a group“L&D Owner France”
- Enable the ‘Can override’ feature for the L&D Owner France contribution line. In doing so, all members of the group will be able to change every need below their level by first overriding the need and proceeding with the desired changes.
- Another solution would be to create the task plan with Workflow Hierarchical Approval enabled (Preferences > Task Plan Global Configurations), which would allow all contributors at superior levels to modify needs from contributors at lower levels. However, this is not our most advised solution as 1) it’s not possible to restrict this permission only to the L&D owner France group and 2) this is an old workflow configuration that we plan to deprecate over time.
How can I setup an email for users who have needs: to communicate in a single email all the needs approved / rejected one time at the end of the arbitration (digest email).
Both emails Training Plan Approved and Training Plan Denied can be setup as digest.
You can set it up by adding the tags {BEGIN.BLOCK} and {END.BLOCK} to the email body. The content between the tags will be the information repeated within the single email received. Please find below an example of configuration:
Please be warned that even though all tags will work if within the digest block, only the following ones will be replaced if outside the digest block:
After configured the email templates, the digest send rules can be configured at the Email Configuration page:
Currently it’s only possible to schedule it to a minimum of once a month/week. If the arbitration period extends over this cycle, the digest emails will most probably be sent more than once, always at the scheduled date.
Also, note that only the translations including the digest configuration will behave as digest; so, for the same email type, a EN user can receive the email as digest, while a FR can receive it as not digest.
Finally, please remember that the emails should be activated within each task in order to work for the respective task plan.
How can I setup an email to training teams who have to approve the training plan
To remind training teamsthat they have X days left before the end of training plan arbitration
This functionality is configurable at the Email Configurations page, being available both for user approvers or user contributors to the task:
After defining the configuration, the template email could also be changed to include information about the due date to warn the user, using the tag:
Finally, please remember that the emails should be activated within each task in order to work for the respective task plan.
The tag {TRAINING.PLANS.LINK} can be added as a HTML Hyperlink.
Execute the following steps:
- Open the template you want to edit
- Select the word where you want to create the link:
- Click the hyperlink button:
- In the modal that pops up select the protocol “other”:
- And in the URL insert the tag {TRAINING.PLANS.LINK}
- Press ok and it’s done, the link will be replaced with the configured value.
Training Plans had in the past a single way of creating anonymous users. These users were managed individually and were nominative where you could add specific needs to specific anonymous users. Based on the needs of some customers, we delivered a feature called anonymous user groups, these users had the flexibility to add several needs without specifying for which users the needs were assigned.
Imagine having a group of 5 users:
- If you assign 5 Excel trainings, it is obvious that each of the group users will have one of this trainings;
- If you assign 3 Word training, it is obvious that 3 of those users had excel training and word training, and the remaining 2 only had word training;
- But now, if you assign 3 powerpoint trainings, it is not obvious to which users those will be assigned, to the ones that already have the word training? To the ones that only have the excel training?
Based on this behavior we have the functionality Anonymous User Group where you assign the needs to that group and only when reconciling the needs with real users you will be able to match the assigned needs to the specific real users.
If a client requirement is to use a collective training plan based on nominative users, it is required to create unique Anonymous Users, and that can be done using the Create Anonymous Bulk Users. This way they can create multiple anonymous users and assign needs to specific anonymous users.
When reconciling the platform alerts with a generic message that there are discrepancies. It occurs if:
– Divisions are different,
– Positions are different,
– Locations are different,
– Cost Centers are different,
– Managers are different.
It will also compare if there are any overlapping needs that will be reconciliated. Example the anonymous user has “English 1”, but the user that we are reconciling with also have that need assigned to him in the plan.
Which email can we use when assigning training
to inform the target audience that a course has been validated for him/her ?
The emails sent by Training Plans are contributor/approver centric.
This means that we are focusing on the notification of contributions/approvals to be done instead of focusing on notifying the user that a need was added to him.
It is possible to notify the users, using the CSoD emails associated with the LAT Api. Using this option at the time of assignment to CSoD, the user will be notified about the training being assigned to him. Take a look into the Training Plans Manual section 3.4.1 Learning Assignment Tool:
To what concerns the Feature “Associate Planned Courses to Executed Courses”, ability to replace a need during execution period detail will only work only if new training has been performed)
For example,
- during contribution & validation period (January to March), user xxx requests an English training
- during execution period (April to December), user xxx requests in May Spanish training instead of English one (out of TP / directly in Cornerstone).
- the new need is accepted and planed in September into Cornerstone.
- between May and September, on TP it will not be possible to replace the training (task locked since end of March)
- during the execution phase it was planned for the English course,
- however the Spanish course was done instead, and completed
- we will then be able to associate the training with the previous planned English course.
This is the associate executed course main objective, when you have initially planned a course and executed a different one.
Currently it is not possible to update anonymous users in bulk.
The system only allows the anonymous user to be reconciled during the contribution or execution phase.
Currently it is not possible to reconcile between those two phases.
If you are trying to reassign a Curriculum this can be a missing setting in configuration of the Curriculum inside Cornerstone.
You need to be sure you allow the Curriculum to be assigned to the same user more than once.
Check image to verify were you can find that option and change it.
Training Plans does not support to revert a Anonymous User Reconciliation.
This FAQ applies to rel 2.56
Training plans associates any training that starts and/or ends during the execution period to that specific Task.
Howevere only trainings that are in the “completed” state are considere.
Trainings that are not in the completed state are only relevant to inform that a user already started a specific training.
If a training starts during a specific execution period and ends after that execution period, the training will be understood only as started, even if it is completed after the execution period, and will not be taken in account in the executed budget.
If a training starts before the execution period and ends during the execution period, it will be considered as completed during the execution period and therefore taken in consideration in the executed budget.
It may happen that when trying to execute an operation an “Unexpected Error” message appears in the top right of the screen.
We advise for you to repeat the operation, while verifying all fields are completed with the expected values, and its formats.
The error message signal means the operation has not been completed, and that our sistem does not have enough information to deal with it.
We are informed of this event and will debug all of these cases.
Alternatively you can report the event back to us using CSoD ticket tool, with date, time, user information and a brief description of what was the action.
How can I go back to my portal?
In the hamburger menu on top right, the last option is to return to your portal.
What is the default language for the emails?
The emails will be sent in the user language.
If the emails are not setup for that language, then it will be sent in the tenant/client default language.
Can I prioritize courses in a Training Plan?
Yes, you can use the custom fields, when you add the courses, to set priority to the courses.
Is it possible to complete a training plan with a different executed course?
Yes
Training Plans allows the plan to contributed with 3 different training sources:
- The Entire Catalog available from CSoD, that can be selected when creating the Task Plan.
- The restricted catalog availability per user defined in Cornerstone.
- Without any link with Cornerstone, it is possible to create “Unknown Courses” that may be mapped later to existing LOs. These Unknown Courses are managed in Training Plans.
Yes. Budget is availble since Rel 2.46
Yes. During training plan creation it is possible to map the number of needs that a end user can contribute to his/her Training Plan. The default value is 2.
Yes. Training Plan allows the user to import previously defined needs into the system.
The needs imported into the system need to include the LO and the User ID. It is also possible to import custom data that may be mapped into custom fields previously configured in the Task Plan.
Training Plans give the flexibility to choose which OUs can be used and are made available in CSoD portal.
Examples:
- Division
- Position
- Cost Center
- etc…
The OUs available range from predefined or even custom OUs and can be configured at Preferences in Organizational Units section.
Training Plans give the flexibility to choose which LO types should be used and are made available in CSoD portal.
Examples:
- Online class
- Event
- Material
- Document
- etc…
The LO types can be configured at Preferences in Learning Object Types section.
Training Plans currently supports 5 possible levels of approval and contribution:
- Enduser: The plan target may contribute to his own training plan, and the needs may be approved by a higher level contributor such as manager or L&D’s.
- Manager: The plan target manager may contribute to his team members training plan, and may be approved by a higher level contributor such as L&D’s.
- L&D 1: A group or an individual user that can contribute to the entire training plant population, and may be approved by a higher level L&D.
- L&D 2: A group or an individual user that can contribute to the entire training plant population, and may be approved by a higher level L&D.
- L&D 3: A group or an individual user that can contribute to the entire training plant population.
A contribution made by a higher level cannot be changed by a lower level contributor.
Check Release 3.00 with the improved approval flow!
