Get Immediate Support: How to Raise a Ticket

1. Why should I raise a support ticket?

Raising a ticket offers several key benefits:

  • It allows you to track every issue raised in an organized way.

  • Each issue gets a unique case number, making it easier to follow up and reference.

  • It ensures that your request is handled through the proper support workflow, leading to faster resolution.

2. How do I raise a ticket in Cornerstone Support Central?

Follow these steps:

  1. Go to Cornerstone Support Central.

  2. Go to “Manage Cases“

  3. Select “Create Case”.

  4. In the case name, include the reference ISQe.

    This enables Cornerstone Technical Support to forward the case directly to us.

3. What happens after I raise the ticket?

  • ISQe has a dedicated team to handle support tickets.

  • Our team will handle your case promptly and efficiently.

  • You will receive timely updates, including troubleshooting steps, until the issue is fully resolved.